Digital Downloads

All digital download sales are final. Because digital files are delivered instantly and can't be "returned," we're unable to offer refunds on digital purchases. That said, if something isn't working or you're having trouble accessing your files, please reach out — we'll make sure you can get to what you paid for.

Physical Products

Our General Policy

Due to the handmade and small-batch nature of our products, all sales are generally considered final. That said, we're a small shop that genuinely cares about your experience, and we handle each situation individually. If something isn't right with your order, please don't hesitate to reach out — we'll always do our best to find a solution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, we want to make it right. Contact us within 7 days of delivery at maggie@whimsyandwondercreative.com with:

• Your order number
  
• A photo of the item and/or packaging
  

Once we've had a chance to review, we'll offer you the choice of a replacement or a full refund — whatever works best for you.

What We're Unable to Cover

• Returns or refunds due to buyer's remorse or change of mind
  
• Items damaged due to misuse or improper handling after delivery
  
• Packages marked as delivered by the carrier (please contact your local post office or carrier first if your package is missing)
  

Monthly Digital Subscription

Cancellations

You can cancel your subscription at any time — no hoops, no hassle. To avoid being charged for the next month, just cancel before the 3rd of the month. As a heads-up, we'll send you a reminder email 3 days before your billing date so you're never caught off guard.

Refunds on Subscription Charges

Because your monthly digital files are delivered at the start of each billing cycle, we're unable to issue refunds once a charge has been processed. If you've been billed and would like to cancel going forward, reach out and we'll make sure you're not charged again next month.

POD Collage Books

Our collage books are printed and fulfilled by a third-party print-on-demand partner. In the event of a print defect or damage in transit, the same process above applies — reach out within 7 days with a photo and we'll get it sorted.

Questions?

We're here to help! Fill out the contact form and we'll get back to you within 1 business day (usually much sooner!)

Last updated: June 2026